Terra Nova — Standard Shipping Policy
This policy covers UK orders for our standard products, including clothing, bags, drinkware and accessories.
Large stand-up paddleboards (SUPs) and other bulky items requiring specialist delivery are excluded from this policy. Please contact sales@terra-nova.rocks for their delivery arrangements before ordering.
Delivery options and charges
Available delivery options, charges and estimated delivery times are displayed before you complete your purchase. Delivery availability and pricing may depend on your address and the contents of your order.
Any applicable delivery restrictions or additional charges will be made clear before payment.
Processing and delivery times
Please check the delivery estimate provided when ordering. Any product-specific processing or production time will be shown before purchase.
Where timeframes are stated in working days, these exclude Saturdays, Sundays and bank holidays.
We will deliver within the agreed timeframe. If no timeframe has been agreed, delivery will take place without unnecessary delay and within 30 days of your order being accepted.
Dispatch and tracking
We will send a dispatch confirmation when your order is on its way. Where tracking is available, the details will be included so you can follow your delivery.
Delivery details
Please check that your delivery address and contact details are correct before placing your order.
If you notice an error, email sales@terra-nova.rocks as soon as possible. We will try to update your details, although changes may not be possible once your parcel has been dispatched.
Delayed or missing deliveries
If your order has not arrived within the stated delivery timeframe, please contact us with your order number.
We will investigate with the delivery provider and explain the next steps, including any cancellation or refund rights that apply. If we become aware of a delay, we will let you know.
Damaged or incorrect deliveries
If your order arrives damaged or contains an incorrect
