Tote Bags

Terra Nova — Standard Shipping Policy

This policy covers UK orders for our standard products, including clothing, bags, drinkware and accessories.

Large stand-up paddleboards (SUPs) and other bulky items requiring specialist delivery are excluded from this policy. Please contact sales@terra-nova.rocks for their delivery arrangements before ordering.

Delivery options and charges

Available delivery options, charges and estimated delivery times are displayed before you complete your purchase. Delivery availability and pricing may depend on your address and the contents of your order.

Any applicable delivery restrictions or additional charges will be made clear before payment.

Processing and delivery times

Please check the delivery estimate provided when ordering. Any product-specific processing or production time will be shown before purchase.

Where timeframes are stated in working days, these exclude Saturdays, Sundays and bank holidays.

We will deliver within the agreed timeframe. If no timeframe has been agreed, delivery will take place without unnecessary delay and within 30 days of your order being accepted.

Dispatch and tracking

We will send a dispatch confirmation when your order is on its way. Where tracking is available, the details will be included so you can follow your delivery.

Delivery details

Please check that your delivery address and contact details are correct before placing your order.

If you notice an error, email sales@terra-nova.rocks as soon as possible. We will try to update your details, although changes may not be possible once your parcel has been dispatched.

Delayed or missing deliveries

If your order has not arrived within the stated delivery timeframe, please contact us with your order number.

We will investigate with the delivery provider and explain the next steps, including any cancellation or refund rights that apply. If we become aware of a delay, we will let you know.

Damaged or incorrect deliveries

If your order arrives damaged or contains an incorrect

Terra Nova — Standard Returns & Refunds Policy

We want you to be happy with your purchase. This policy covers UK consumer purchases of our standard products, including clothing, bags, drinkware and accessories.

Large stand-up paddleboards (SUPs) and other products identified as requiring specialist delivery have separate return arrangements. Please contact sales@terra-nova.rocks for instructions. Your statutory cancellation and faulty-goods rights still apply to these products.

Changing your mind

You can cancel before delivery or within 14 days, starting the day after you receive your order. If items from one order arrive separately, this period starts after the last item arrives. You do not need to give a reason.

Notify us by emailing sales@terra-nova.rocks or writing to the address below. Please include your name and order number, if available, so we can identify your purchase.

Send the goods back within 14 days of notifying us.

Returns address

Terra Nova ReturnsUnit 44, Horsemills RoadChudleighDevonTQ13 0GS

Please package items securely and retain proof of postage.

Item condition

You may inspect your purchase and try clothing on as you would in a shop. Please include any accessories, tags and original packaging where possible.

We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to inspect the goods, such as wearing, washing, damaging or using them beyond a reasonable inspection.

Return postage

You are responsible for return postage when changing your mind, including choosing a different size, colour or style. We will cover reasonable return costs for goods that are faulty, damaged on arrival, incorrect or not as described.

**Refunds

Sizes and specifications

Dimensions are approximate and may vary slightly in production.